See how Complai handles your entire front-of-file compliance in minutes, not days.
KYCPEPClient AgreementCASLIDVAML
One-Time Setup
Step 01
Create Your Account
Register with your business name, email, phone number, license number, and optional promo code.
No passwords. We email you a magic link to sign in securely. Your account is ready in under a minute.
Step 02
Set Up Your Branding
Upload your logo and set your brand colors. Your primary and accent colors may be automatically extracted from your logo.
You can always adjust the colors manually if you want to tweak them. Clients see your branding throughout their entire compliance experience.
Step 03
Add Your Client Agreement
Paste your client agreement text or upload a PDF/DOCX. Complai provides a baseline level of formatting automatically.
We recommend using the preview button to review how your agreement looks and continuing to format it until it matches your expectations. Plan to spend 5 to 10 minutes fine-tuning headings, spacing, and emphasis. This is the document your clients will sign, so it is worth getting right.
Step 04
Connect Your MOP
Select your mortgage origination platform, enter your API key, and copy your unique webhook URL.
Currently supports Newton Velocity and Finmo. Boss and Filogix support coming soon. Paste the webhook URL into your MOP's webhook settings. Once connected, every new mortgage application automatically triggers a compliance session and sends your client an invite.
Step 05
Set Up 2FA
Add an authenticator app or passkey (fingerprint/Face ID) for account security.
BCFSA expects brokers to protect client data. Two-factor authentication is required before you can create compliance sessions.
Step 06
Try It on Yourself
Use your one free trial check to experience the full client flow firsthand.
You will complete all 6 compliance steps in one sitting: KYC questionnaire, PEP declaration, client agreement signing, CASL consent, identity verification, and AML screening. Takes about 5 minutes. This is a one-time setup step so you understand exactly what your clients will experience.
Daily Use
Step 07
Send to Clients
Create sessions manually from your dashboard or let your MOP auto-trigger them.
Each client receives a branded email with a secure link. They complete everything on their phone or computer. No app download required.
Step 08
Track on Your Dashboard
See every client session with real-time status indicators for KYC, Agreement, and IDV.
Click any session row to expand and see identity document details: name on ID, document type, number, jurisdiction, and expiry. Re-verify clients with one click if needed.
The End Result
Step 09
Get Your Compliance Package
When a client finishes, you receive an email with three PDF attachments.
Subject line: 'Compliance Complete: [Client Name]'. Includes a summary table confirming IDV, KYC, Agreement, and AML status at a glance.
Step 10
Three PDFs. Six Compliance Steps. Done.
Your KYC Summary, Signed Client Agreement, and IDV Certificate cover all six requirements: KYC, PEP, Client Agreement, CASL, IDV, and AML.
The KYC Summary covers all 5 sections including PEP declaration and CASL consent. The Client Agreement includes the embedded signature with timestamp. The IDV Certificate is FINTRAC-formatted with document type, number, jurisdiction, and expiry. Your entire front-of-file compliance in three documents.